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Forward Deployed Enablement Engineer - Customer Success

Palantir· Engineering
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New York, NY$110k - $147kFull-timePosted 11mo ago

About the role

Palantir role embedded with customer success teams to maximize outcomes of deployed products and workflows across commercial customers, balancing support with development of tooling to scale enablement.

Responsibilities

  • Respond to and triage incoming support requests from both internal and external teams.
  • Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
  • Build with Foundry and AIP to enhance enablement operations and solve novel problems that deliver more value to internal and external stakeholders.
  • Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
  • Partner with Business teams to understand and meet customer needs.
  • Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
  • Take ownership as the first responder when things go wrong and coordinate with necessary experts to resolve issues.

Qualifications

  • Background in Data Science, Computer Science, Engineering or STEM
  • OR equivalent relevant practical experience in a technical or engineering role

Skills

Required:Programming / data engineeringCommunication

Benefits

  • Medical, dental, and vision insurance for employees and dependents
  • Basic life, AD&D and disability insurance
  • Commuter benefits
  • Relocation assistance
  • Paid time off (2 weeks at end of year)
  • 10 paid holidays per year
  • Leave of absence program including military and medical events
  • Paid parental leave and subsidized back-up care
  • Fertility and family building benefits
  • Child-related expense stipend
  • 401k plan
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Palantir

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Company profileWebsite

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