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Incident Management Engineer

Palantir· Product Support
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Hybrid (New York, NY)$96k - $140kFull-timePosted 11mo ago

About the role

Incident Management Engineers (IMEs) are the driving force of stability across Palantir’s products, responsible for triaging, troubleshooting, and coordinating the resolution of critical outages, with 24/7 on-call rotation to minimize customer impact.

Responsibilities

  • Develop a deep understanding of Palantir’s product and delivery ecosystem.
  • Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
  • Diagnose, resolve, and prevent issues encountered in the field.
  • Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
  • Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

Qualifications

  • Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.

Skills

Required:Problem solvingAbility to work independently and in teams
Nice to have:Scripting, automation, or data analysis

Benefits

  • Medical, dental, and vision insurance for employees and eligible dependents
  • Basic life, AD&D and disability insurance
  • Commuter benefits
  • Relocation assistance
  • Pay time off (non-accrual)
  • 2 weeks paid time off at year-end
  • 10 paid holidays per year
  • Leave of absence program including military service and medical events
  • Paid parental leave and subsidized back-up care
  • Fertility and family-building benefits including adoption, surrogacy, and preservation
  • Child-related stipend
  • 401k plan enrollment
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Palantir

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