Systems Support Engineer
Chef Robotics· Deployments and Customer Operations – Customer Support + Field Operations
San Francisco, CA$120k - $170kFull-timePosted 11mo ago
About the role
Chef Robotics is hiring a Systems Support Engineer to serve as the link between customers and engineering, performing field deployments, on-site issue resolution, and collaboration with cross-functional teams to improve performance and enable expansion with existing customers.
Responsibilities
- Act as the face of Chef Robotics in the field, leading the in-field deployment and support of Chef’s robotic systems at customer sites
- Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations
- Collaborate with Chef’s Applications and Engineering teams to prioritize to resolve production blocking issues
- Execute field break/fix hardware repairs and deploy and test new software
- Work with Chef’s Customer Success team to improve existing performance and to develop and test new tasks for the robot
- Serve as a touchpoint for the customer to ensure they have a great experience with our team and our product
- Willingness to be hands-on with in system break/fix
- Prepare and develop technical presentations to explain our company's products or services to customers
Qualifications
- BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
- Minimum 3+ years' experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
- Prior experience in two or more of the following areas: machine learning, motion planning, robotics, computer vision, or control
- Prior experience with at least one of the following areas: product engineering, applications engineering, solutions engineering, sales engineering, forward deployed engineering
- Prior experience in API integrations for Support tooling development
- Demonstrated track record of shipping products quickly and efficiently
- Able to work independently and with minimal supervision
- Ability to travel at least 75% of your time is required
- Must be available to work a flexible schedule to support customers, including some weekends, nights, and on-call hours
- Familiar with Linux/Unix and/or Robot Operating System (ROS); Python or Linux experience is a plus
- Strong communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements
Skills
Required:Customer-facing communicationField deployment and repairRobotics knowledge
Nice to have:API integrations for support tooling
Benefits
- medical, dental, and vision insurance
- commuter benefits
- flexible paid time off (PTO)
- catered lunch
- 401(k) matching
Last updated Jul 22, 2026. Interested? Apply on the company site.
About Chef Robotics
AI-enabled robots for the food industry
Chef Robotics provides the industry’s first flexible labor equivalent, helping food manufacturers increase throughput, reduce food giveaway, and improve consistency.
AI-enabled robotsfood industryrobotics as a service
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