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Product Operations Manager

Capital.com· Product & Engineering
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Hybrid (Warsaw, Poland; Limassol, Cyprus; Sofia City, Bulgaria)HybridPosted 11mo ago

About the role

Product Operations Manager responsible for optimizing delivery processes, governance, documentation, and cross-functional collaboration to enable rapid, high-quality product delivery in a fintech environment.

Responsibilities

  • Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation.
  • Coordinate with card scheme/issuing partner (payment provider).
  • Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes.
  • Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution.
  • Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation.
  • Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops.
  • Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams.
  • Identify and implement process improvements that enhance delivery speed, quality, and scalability.
  • Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.

Qualifications

  • Degree in STEM or other quantitative fields.
  • Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).
  • Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).
  • Experience working with card schemes (Visa, Mastercard).
  • Ability to solve complex problems independently.
  • Deep empathy for customers and commitment to user-centred design without compromise.
  • Strong stakeholder management and communication skills, capable of influencing across functions.
  • Data-driven mindset, able to turn insights into actionable improvements.
  • Strong ownership mentality – proactive, accountable, and execution-focused approach.

Skills

Required:Operational excellenceCard payments experienceStakeholder managementData-driven decision making

Benefits

  • Nice to have: Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment.
  • Nice to have: Experience with compliance regulations for card products (onboarding, notifications, restrictions).
  • Nice to have: Experience with fraud monitoring for card transactions.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Capital.com

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