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Customer Success Lead

Hive· Hive – Business & Operations
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San Francisco$110k - $170kFull-timePosted 11mo ago

About the role

Cross-functional Customer Success Lead for enterprise accounts to cultivate strategic relationships, drive adoption and long-term growth, acting as the primary post-sales contact and strategic advisor for Hive’s API solutions and AI platforms.

Responsibilities

  • Own the post-sales relationship with key enterprise customers; maintain continuous communication, including monthly check-ins and/or quarterly business reviews
  • Partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
  • Lead customer onboarding and implementation to ensure customers achieve measurable business value from Hive’s AI solutions
  • Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
  • Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
  • Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
  • Partner with the Sales team to identify growth opportunities and drive expansion into other areas of Hive’s product suite
  • Collaborate with Operations to create playbooks and standard operating procedures to accelerate the growth of the Customer Success team
  • Maintain awareness of industry best practices for data maintenance handling as it relates to your role
  • Adhere to policies, guidelines and procedures pertaining to the protection of information assets
  • Report actual or suspected security and/or policy violations/breaches to an appropriate authority

Qualifications

  • Bachelor’s degree in mathematics, engineering, or a related technical field
  • 3+ years of experience in a client-facing role working with enterprise accounts and stakeholder management
  • Prior professional experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company
  • Proven track record of managing enterprise relationships and driving adoption or renewals
  • Strong technical acumen, with the ability to understand APIs, data workflows, and integrations
  • Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
  • Ability to juggle multiple priorities in a fast-paced environment
Last updated Jul 29, 2026. Interested? Apply on the company site.

About Hive

AI to Understand, Search, and Generate Content | Hive

Hive's APIs enable developers to integrate pre-trained AI models that address technically challenging content understanding needs into their applications.

ai modelssolutionscontent understandingcomputer visiondeep learningai solutionsdata labeling
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