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Studio Lead - Gramercy

JETSET Pilates· GRAMERCY Studio Operations
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New York, NYPart-timePosted 11mo ago

About the role

Studio Leads are dynamic team members who help clients and assist instructors, providing exceptional service while assisting staff in-person, via email, or over the phone and maintaining a welcoming environment.

Responsibilities

  • Assist in delivering the ultimate boutique fitness experience to every client, every time.
  • Provide the highest level of customer service to all clients and visitors upon arrival.
  • Greet and check-in clients professionally upon arrival and thank them as they leave.
  • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
  • Sell memberships and class packages in-person, online, and over the phone.
  • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
  • Maintain a clean and tidy studio.
  • Process retail sales and restock inventory as needed.

Qualifications

  • Experience in customer service or retail is implied by duties (not explicitly listed in text).

Skills

Required:Customer serviceSalesRetail managementCRM (AXLE) usage
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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