Health Care Assistant
White Plains, NYFull-timePosted 11mo ago
About the role
Care team member providing administrative and clinical support in a health center, with training provided for the right candidate; focuses on patient flow, safety, and customer service.
Responsibilities
- Handle all front desk functions including patient reception, check-in/check-out, waiting room maintenance, and assist with patient flow and customer service; observe and report to center management
- Receive and make phone calls, handle mail and deliveries; ensure supplies are received and unpacked
- Demonstrate proficiency in the electronic health record and practice management system
- Explain and enroll patients in entitlement programs; assemble necessary paperwork for clinical staff
- Handle lab results under supervision, call patients with results and schedule follow-ups
- Maintain electronic and medical chart functions (filing, scanning, purging, archiving)
- Maintain knowledge of agency security procedures and protocols
- Participate in center efforts to meet financial goals; perform other duties as assigned
- Complete support functions for patient assessment (lab services, vital signs, exam readiness, treatment setup)
- Educate patients on medications and surgical abortion; draw blood and handle specimens; perform laboratory requisitions
- Provide urine pregnancy testing, HIV testing, and other PPHP-approved tests; complete requisitions
- Obtain and record patient vital signs
- Provide information on family planning methods and related PPHP services
- Interview patients, assist with medical histories and consent forms; provide contraceptive supplies and instructions
- Assist with follow-up and paperwork related to PPHP protocols
- Perform options counseling
- Clean, prepare, stock exam rooms; sterilize instruments per OSHA/PPFA standards
- Ensure patients receive necessary care and information in a professional manner
- Assist in referrals to PPHP or community services
- Maintain a clean, efficient Center facility
- Stay informed about family planning and PPHP services; seek training as needed
- Participate in routine chart audits and quality assurance; support Center volunteers as needed
- Provide direction to Center volunteers as needed
Qualifications
- Completion of accredited high school program or equivalent; further education/certification preferred
- Additional training in reproductive health or medical services desirable
- Previous experience in family planning services preferred
- Prior medical laboratory and/or counseling experience desirable; familiarity with computer databases
- Knowledge of basic patient care principles and HCA I duties
- Ability to work in a fast-paced environment with attention to detail
- Strong verbal and written English communication skills
- Ability to work evenings and weekends; available to work at other PPHP Centers as needed
- Ability to assist patients with completing medical forms
- Commitment to efficient, customer-oriented service and PPHP goals
- Professional, warm, respectful, and sensitive communication with patients, public, staff, and volunteers
- Ability to participate in a team-based approach to health care
- Spanish or other languages common to PPHP clientele preferred
- Perform other duties as assigned
Skills
Required:Front desk managementElectronic health recordsLaboratory proceduresVital signs and patient assessmentFamily planning counselingCommunication
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- Voluntary Benefits
- Paid Maternity Leave after one year of employment (may be eligible)
- Tuition Reimbursement Program
- Preceptorship Bonus
- Quarterly Bonus program
- 401(k) Plan with match
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood
Planned Parenthood Federation of America is a nonprofit organization that provides sexual health care in the United States and globally.
sexual health carereproductive rightshealth centerssexual health
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