Health Care Assistant
Hybrid (Mount Vernon, NY)$21/hr - $21.25/hrFull-timePosted 11mo ago
About the role
Fundamental member of the health center operations and clinical support team providing administrative and clinical support under supervision to maximize center flow, patient satisfaction, safety, and internal customer service.
Responsibilities
- Handle all front desk functions including patient reception, check-in/check-out, waiting room maintenance, and assist with patient flow and customer service
- Receive and make phone calls, handle mail/deliveries, assure supplies are received and unpacked
- Demonstrate proficiency in the electronic health record and practice management system
- Explain and offer entitlement programs to patients and assist in enrolling
- Assemble necessary paperwork and chart information for clinical staff
- Handle lab results under supervision, including calling patients with results and scheduling returns
- Maintain electronic and medical chart functions (filing, scanning, purging, archiving)
- Maintain knowledge of and comply with agency security procedures
- Participate in efforts to meet center fiscal goals relative to revenue and expenses
- Perform other duties as assigned
- Complete support functions for patient assessment including laboratory services and testing, vital signs, preparing for exam, setting up trays
- Educate patients on medication and surgical abortion
- Draw blood and handle specimens with universal precautions and complete laboratory requisitions
- Provide urine pregnancy testing, HIV testing and other approved tests and requisitions
- Obtain and record patient vital signs
- Provide information/education on family planning methods and services
- Conduct interviews and assist with medical histories and consent forms; provide contraceptive supplies and instructions
- Assist in clerical tasks related to patient follow-up and protocols
- Perform options counseling
- Clean, prepare and stock exam rooms; sterilize instruments according to OSHA/PPFA standards
- Ensure patients receive needed care and information in a professional manner
- Assist in patient referrals to PPHP or community services
- Maintain an efficient, clean and comfortable Center facility
- Remain informed about family planning methods, abortions, and PPHP services; request training as needed
- Participate in routine chart audits and quality assurance
- Provide support and direction to Center volunteers as needed
Qualifications
- Completion of an accredited high school program or equivalent; further education/training in reproductive health or medical services desirable
- Previous professional experience in family planning preferred
- Previous medical laboratory and/or counseling experience desirable; familiarity with computer databases
- Knowledge of basic principles of patient care and duties of HCA I
- Able to work in a fast-paced environment with attention to detail
- Strong verbal and written English communication
- Able to work evenings and weekends and to work at other PPHP Centers as needed
- Able to assist patients with completion of medical forms
- Commitment to efficient, customer-oriented provision of services and PPHP goals
- Professional, warm, respectful, and sensitive communication with patients, staff, and volunteers
- Ability to participate in a team approach to health care
- Spanish or other languages common to PPHP clientele preferred
- Willingness to perform other duties as assigned
Skills
Required:Front desk administrationElectronic health recordsLab proceduresPatient education
Benefits
- Medical Benefits start DOH
- Comprehensive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits
- May be eligible for Paid Maternity Leave after one year of employment
- Tuition Reimbursement Program
- Preceptorship Bonus
- Quarterly Bonus program
- 401(k) Plan with match
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood
Planned Parenthood Federation of America is a nonprofit organization that provides sexual health care in the United States and globally.
sexual health carereproductive rightshealth centerssexual health
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