Health Care Assistant
Smithtown, NYFull-timePosted 11mo ago
About the role
Healthcare assistant role providing clinical and front-desk support in PPHP health centers, including patient flow management, basic lab work, vital signs, family planning services, and clerical tasks.
Responsibilities
- Handle all front desk functions including patient reception, check-in/check-out, waiting room management, and assist with patient flow and customer service
- Receive and manage mail/deliveries; ensure supplies are received and unpacked
- Demonstrate proficiency in electronic health record and practice management system
- Explain and offer entitlement programs to patients and assist in enrollment
- Assemble necessary paperwork and chart information for clinical staff
- Handle lab results under supervision, call patients with results, schedule returns
- Maintain electronic/medical chart functions (filing, scanning, purging, archiving)
- Comply with agency security procedures and protocols
- Demonstrate flexibility and teamwork; understand interactions with other roles
- Participate in center efforts toward fiscal goals related to revenue and expenses
- Perform other duties as assigned
- Complete support functions for patient assessment including laboratory services and testing, vital signs, and exam preparation
- Educate patients on medications and surgical abortion
- Draw blood and handle specimens with proper precautions; complete laboratory requisitions
- Provide urine pregnancy testing, HIV testing, and other approved tests; complete requisitions
- Obtain and record patient vital signs
- Provide information/education on family planning methods and related PPHP services
- Conduct patient interviews and assist with medical histories and consent forms; provide contraceptive supplies and instructions
- Assist with clerical tasks for patient follow-up per protocols
- Perform options counseling
- Clean, prep, stock exam rooms; sterilize instruments per OSHA/PPFA standards
- Ensure respectful patient care and information delivery
- Assist in patient referrals to PPHP or community services
- Maintain a clean, efficient Center facility
- Stay informed about family planning and PPHP services; request training as needed
- Participate in routine chart audits and quality assurance
- Provide support to Center volunteers as needed and directed by Health Center Manager
- Assist in other duties as assigned
Qualifications
- Completion of accredited high school program or equivalent; further education/training/certification preferred
- Additional training/education in reproductive health or medical services desirable
- Previous professional experience in family planning services preferred
- Previous medical laboratory and/or counseling experience desirable; familiarity with computer databases
- Knowledge of basic patient care principles and duties of HCA I
- Ability to work in fast-paced environment with attention to detail
- Strong verbal and written English communication skills
- Able to work evenings and weekends; capable of working at other PPHP Centers as needed
- Ability to assist patients with completing medical forms
- Commitment to efficient, customer-oriented service and PPHP philosophies
- Professional, warm, respectful, and sensitive communication with patients, public, staff, and volunteers
- Willingness to participate in a team-based approach to health care
- Spanish or other languages common to PPHP clientele preferred
Skills
Required:Front desk and patient receptionElectronic health records (EHR) proficiencyLab skills and specimen handlingVital signs and basic patient assessmentFamily planning knowledge and counselingCommunication and interpersonal skillsTeamwork and adaptability
Nice to have:Bilingual ability
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- Voluntary Benefits
- Paid Maternity Leave after one year of employment
- Tuition Reimbursement Program
- Preceptorship Bonus
- Quarterly Bonus program
- 401(k) Plan with match
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood
Planned Parenthood Federation of America is a nonprofit organization that provides sexual health care in the United States and globally.
sexual health carereproductive rightshealth centerssexual health
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