Health Care Assistant
West Islip, NYFull-timePosted 11mo ago
About the role
Fundamental member of the health center operations and clinical support team providing front desk duties, clinical support, patient education, and assistance to licensed clinical staff.
Responsibilities
- Handle all front desk functions as assigned including patient reception, check-in/check-out, observation and maintenance of the waiting room, and assist with patient flow and customer service
- Receive and make phone calls, handle mail and deliveries to the center; assure supplies are received and unpacked according to procedures
- Demonstrate proficiency in the electronic health record and practice management system
- Explain and offer entitlement programs to patients, and assist in enrolling them
- Assemble necessary paperwork and fundamental chart information for clinical staff
- Handle lab results under supervision, including notifying patients and scheduling returns
- Maintain electronic and medical chart functions including filing, scanning, purging, archiving
- Maintain knowledge of and comply with agency security procedures and protocols
- Demonstrate flexibility and teamwork; understand interactions with others
- Participate in efforts to meet center fiscal goals relative to revenue and expenses
- Perform other duties as assigned
- Complete support functions for patient assessment including laboratory services and testing, vital signs, preparing for exam and treatment, and setting up trays
- Educate patients for medication and surgical abortion
- Draw blood and handle specimens; complete laboratory requisitions
- Provide urine pregnancy testing, HIV testing and other approved lab testing; complete requisitions
- Obtain and record patient vital signs
- Provide information and education on family planning methods and PPHP services
- Conduct interviews, assist with medical histories and consent forms; provide contraceptive supplies and instructions
- Assist with follow-up tasks according to PPHP protocols
- Perform options counseling
- Clean, prepare and stock exam rooms; sterilize instruments per OSHA and PPFA standards
- Ensure patients receive required care and information in a professional manner
- Assist in referrals to PPHP services or community agencies
- Assist in maintaining an efficient, clean Center facility
- Stay informed about family planning methods, abortion and PPHP services; request training as needed
- Participate in routine center chart audits and quality assurance procedures
- Provide support and direction to Center volunteers as needed
Qualifications
- Completion of an accredited high school program or equivalent; further education, training, and/or certification preferred
- Additional training/education in reproductive health or medical services desirable
- Previous professional experience with family planning services preferred
- Previous medical laboratory and/or counseling experience desirable; familiarity with computer databases
- Knowledge of basic principles of patient care and duties of HCA I
- Able to work in a fast-paced environment with attention to detail
- Skilled in verbal and written communications in English
- Able to work evening and weekend hours; able to work at other PPHP Centers as needed
- Able to assist patients with completion of medical forms
- Able to commit to efficient, customer-oriented service and PPHP goals
- Able to communicate professionally and sensitively with patients, public, staff and volunteers
- Able to participate in a team-based approach to health care
- Spanish or other languages common to PPHP clientele preferred
Skills
Required:Front desk operationsElectronic health record (EHR) proficiencyLaboratory proceduresCommunication (English)Interpersonal patient educationTeamwork and flexibility
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- Voluntary Benefits
- Paid Maternity Leave after one year
- Tuition Reimbursement Program
- Preceptorship Bonus
- Quarterly Bonus program
- 401(k) Plan with match
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood
Planned Parenthood Federation of America is a nonprofit organization that provides sexual health care in the United States and globally.
sexual health carereproductive rightshealth centerssexual health
More open roles at Planned Parenthood
- Senior Information Security Analyst3d agoNew York, NY · Office of the Chief Information Officer (CIO) – Information Security
- Staff Attorney3d agoHybrid (New York, NY, USA), Hybrid (Washington, DC, USA) · Legal – Litigation & Law
- Interim Director, Scheduling and Advance3d agoHybrid (New York, NY) · Office of the President (OOP) – Office of the President
- Patient Relations Associate - Bilingual2w agoSmithtown, NY · Call Center
- Associate Director, Information Security Engineer3w agoHybrid (New York, NY) · Office of the Chief Information Officer (CIO) – Information Security