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General Manager

P3 veterinary partners· Coastal Care Veterinary Emergency and Referral Hospital – Management
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Hybrid (Halifax, NS)Full-timePosted 11mo ago

About the role

Experienced General Manager to lead Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS, focusing on administrative/operational excellence, strategic planning, revenue growth, client/patient care, and a positive workplace culture.

Responsibilities

  • Administrative and operational tasks and functions
  • Strategic Planning
  • Business plan development and championing its implementation
  • Accreditation, Certification and other Medical SOPs
  • Client Care, Patient Care and Compliance
  • KPI management, Best Practices and Operational SOPs
  • Revenue growth and cost management, particularly in labour and COS
  • Teambuilding and Professional Development
  • Human Resources Management & Conflict Resolution
  • Hiring, Onboarding, Training
  • Performance Reviews
  • Client Service & Hospital marketing support
  • Monthly analysis and reporting, and operationalizing areas for improvement
  • Oversee, support and nurture the pet experience by ensuring resources, equipment, and team members for high-quality medical care
  • Ensure medical teams have access to continuing education and development opportunities
  • Expand clinical services and coordinate with Medical Advisory Board to develop courses
  • Maintain relationships with hospital leads, referring practices, and P3 teams
  • Recruit, mentor and retain a high-performing team
  • Collaborate with Department Leads on non-financial performance goals
  • Develop compensation, benefits and rewards programs
  • Promote a Great Place to Work within the Hospital
  • Develop annual budgets and long-term business plans
  • Analyze data to drive actionable decisions on operations and budgeting
  • Oversee strategy & budgeting meetings and equipment/facility prioritization
  • Ensure hospital efficiency and profitability
  • Ensure appropriate staffing and competitive fee schedules
  • Coordinate inventory controls and regulatory/compliance training
  • Prioritize equipment, facility, and IT needs with Medical Director and Department Leads
  • Develop and oversee organization chart and culture across the Hospital

Qualifications

  • Proven team-oriented communicator with experience coaching, advising and leading people
  • Ability to build and nurture relationships at all levels
  • Negotiation, influence and clear communication skills
  • Experience implementing sustainable solutions and creating impact
  • Progressive, strategic, humble, achievement-oriented leadership
  • Experience leading and supporting significant growth
  • Inclusive, employee-centric culture advocacy
  • In-depth understanding of HR and leading innovative practices for workforce development
  • 5+ years of experience in hospital operations with budget management and P&L responsibility
  • Previous history in a veterinary hospital or supporting veterinary hospital teams is preferred
  • Knowledge of veterinary practice management software (e.g., AVImark) preferred
  • Experience developing strategic and multi-year business plans and managing operational budgets
  • Certified Veterinary Practice Management designation or similar is an asset
  • College/university degree in business, animal/veterinary science, healthcare administration, hospital management, HR, accounting or marketing (BSc, BComm, CPA); MBA an asset
  • A love for animals!

Skills

Required:Leadership and people managementStrategic planning and business developmentFinancial management

Benefits

  • A Competitive Wage Rate
  • Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)
  • Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more)
  • Enhanced Mental Health Practitioner Coverage
  • P3 Pawsitive Health & Lifestyle Spending Account
  • Unlimited Continuing Education funds plus three days of paid CE leave
  • Employee Assistance Program
  • Paid Licensing & Membership Dues
  • Paid Vacation Time
  • Paid Sick & Personal Emergency Days
  • Generous Veterinary Discounts (75% off services for own pets, extended family/friends discounts)
  • Clothing Allowance
  • Eligibility for EBITDA-based Performance Bonus
Last updated Jul 8, 2026. Interested? Apply on the company site.
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We are a veterinary practice group that connects Pets, People, and Practice to help you offer unparalleled care in your community.

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