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Core Crew (Front Desk & Sales) - Burlington, MA

[solidcore]· Operations / Studio Support
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Burlington, MA$17/hrStudio Support (Part-Time)Posted 11mo ago

About the role

Part-time front desk, administrative, and sales support role at solidcore Burlington, focused on delivering excellent client experience, assisting operations, and driving local sales.

Responsibilities

  • Provide warm, personalized client interactions and promote CORE client experience (C: connect, O: open connections, R: recognize milestones, E: educate and thank)
  • Interact with clients to assess and address needs, requests, and satisfaction; respond promptly to concerns
  • Maintain knowledge of studio retail (class packages, beverages/towels, promotions)
  • Perform routine client-facing system tasks (new accounts, class scheduling/cancellation/rebooking, package purchases)
  • Communicate studio issues, events, or schedule changes to clients and team
  • Assist Head Coach, Community Manager, and Coaches with daily operations and keep the studio clean
  • Report complaints or grievances to management and assist in responses
  • Address maintenance/equipment issues visible to clients
  • Follow up with client lists in Axle to meet monthly sales quota; respond to client emails
  • Alert coaches about milestones and coordinate celebration board

Qualifications

  • High school education, some college preferred
  • Part-time hourly position
  • Ability to lift up to 30 pounds and move around the studio
  • Flexible schedule including mornings, evenings, holidays, weekends, and closing hours

Skills

Required:Interpersonal and communication skillsCustomer serviceOrganization
Nice to have:Sales

Benefits

  • $17/hour plus opportunities to earn sales commission
  • Free drop-in classes
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About [solidcore]

High-Intensity, Low-Impact Workout Classes

Challenge your body with [solidcore]’s high-intensity, low-impact workouts. Build strength, improve endurance, and see transformative results.

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