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Core Crew (Front Desk & Sales) - Fed Hill, MD

[solidcore]· Customer facing / Studio Operations
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Baltimore, MDStudio Support (Part-Time)Posted 11mo ago

About the role

Part-time front desk, administrative, and sales support role at solidcore Fed Hill Studio, reporting to Studio Manager & Assistant Studio Manager. Focus on delivering a positive member experience, driving sales, and supporting daily studio operations.

Responsibilities

  • Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
  • Tour prospective clients through the facility, explain the workout in detail (including the science), and demo the workout
  • Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; respond to client requests and concerns promptly and effectively
  • Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions
  • Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and solidcore team members as needed
  • Assist the Studio Manager, Assistant Studio Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
  • Notify Studio Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Studio Manager to respond appropriately
  • Quickly address any maintenance or equipment issues that are visible to clients
  • During approved times, leading outreach and marketing such as dropping flyers in the neighborhood

Qualifications

  • High school education, some college preferred
  • 1 year sales experience preferred
  • MBO experience preferred
  • Excellent interpersonal and communication skills
  • Outstanding customer service skills
  • Strong organizational skills
  • Careful attention to detail
  • Willingness to initiate tasks and perform duties without direction
  • Ability to stand for long durations of time
  • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
  • Passion for fitness, wellness, and the solidcore brand
  • Ability to lift up to 30 pounds and walk through all areas of the studio

Skills

Required:Customer service
Nice to have:Sales

Benefits

  • $16.00/hour plus opportunity for sales commission
  • Free drop-in classes
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About [solidcore]

High-Intensity, Low-Impact Workout Classes

Challenge your body with [solidcore]’s high-intensity, low-impact workouts. Build strength, improve endurance, and see transformative results.

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