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Core Crew (Front Desk & Sales) - Madison, WI

[solidcore]· Madison Studio / Studio Support
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Hybrid (Madison, WI)$14/hrStudio Support (Part-Time)Posted 11mo ago

About the role

Part-time front desk, administrative, and sales role supporting Head Coach & Community Manager at solidcore Madison, focused on delivering excellent client experience, sales, and studio operations.

Responsibilities

  • Bringing CORE client experience to life: warm welcome, use client's name, build community connections, recognize efforts and milestones, educate about offers and thank clients.
  • Interact with clients to assess needs, address expectations and satisfaction; respond to requests and concerns promptly.
  • Maintain product knowledge for studio retail operations, including class packages, beverages/towels, and promotions.
  • Perform routine client-facing system tasks (new accounts, scheduling/cancelling/rebooking classes, package purchases, and general account needs).
  • Keep clients informed of studio issues, events, or schedule changes and communicate with the team.
  • Assist Head Coach, Community Manager, and Coaches in daily operations; keep the studio clean and provide a superior client experience.
  • Notify management of complaints or grievances and assist in responses.
  • Address maintenance or equipment issues visible to clients.
  • Follow up with client lists in Axle to meet monthly sales quota; respond to client emails.
  • Alert coaches about client milestones and set up celebration board.

Qualifications

  • High school education, some college preferred
  • Ability to lift up to 30 pounds and walk through all studio areas
  • Flexible schedule including mornings, evenings, holidays, weekends, and closing hours

Skills

Required:Customer serviceCommunicationOrganizationTask initiationPhysical stamina
Nice to have:Sales

Benefits

  • $14/hr plus opportunities to earn sales commission
  • Free drop in classes
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About [solidcore]

High-Intensity, Low-Impact Workout Classes

Challenge your body with [solidcore]’s high-intensity, low-impact workouts. Build strength, improve endurance, and see transformative results.

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