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Core Crew (Front Desk & Sales) - Harbor Point, MD

[solidcore]· Operations / Studio Support
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Hybrid (Harbor Point, MD)$16Studio Support (Part-Time)Posted 11mo ago

About the role

Part-time front desk, administrative, and sales support role at solidcore studios, focused on delivering the client experience, coordinating with coaches, and driving studio sales.

Responsibilities

  • Bringing solidcore’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
  • Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
  • Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
  • Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
  • Being of service to clients by being aware of studio issues, events, or schedule changes and communicating them to clients and solidcore team members as needed
  • Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean and providing a superior client experience
  • Notifying the Head Coach Community Manager and/or studio management of complaints or grievances, and assisting with appropriate responses
  • Addressing maintenance or equipment issues visible to clients
  • Following up with client lists in Axle to meet monthly sales quota
  • Responding to client emails
  • Alerting coaches about client milestones and setting up the celebration board

Qualifications

  • High school education, some college preferred
  • Ability to lift up to 30 pounds and walk through all areas of the studio
  • Flexible schedule including mornings, evenings, holidays, weekends, and closing hours
  • 1 year sales experience preferred
  • MBO experience preferred
  • Passion for fitness, wellness, and the solidcore brand

Skills

Required:Interpersonal and communication skillsCustomer serviceOrganizational skillsAttention to detailTask initiationAdaptability to standing for long durations
Nice to have:Sales

Benefits

  • $16.00/hour plus opportunity to earn sales commission
  • Free drop in classes
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About [solidcore]

High-Intensity, Low-Impact Workout Classes

Challenge your body with [solidcore]’s high-intensity, low-impact workouts. Build strength, improve endurance, and see transformative results.

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