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Staff Software Engineer, Voice Agent

Decagon· Engineering
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Hybrid (San Francisco)$200k - $400kFull-timePosted 10mo ago

About the role

Staff Software Engineer focused on Voice Agent responsible for architecture and evolution of Decagon’s voice platform, driving multi-quarter projects to improve timing, responsiveness, audio quality, and reliability across millions of interactions.

Responsibilities

  • Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
  • Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
  • Define reliability, testing, and observability standards for live voice interactions
  • Build frameworks that make voice systems easy to debug, measure, and iterate on
  • Mentor senior engineers and help expand the technical culture of the Voice group

Qualifications

  • 8+ years of engineering experience with significant technical leadership
  • Expertise in real-time systems, streaming pipelines, or audio-based applications
  • Ability to define architectural direction and lead cross-functional projects
  • Strong debugging skills across audio, networking, and model-driven systems
  • Experience mentoring engineers and influencing engineering standards

Skills

Required:Real-time systemsArchitectural leadership

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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