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Support Engineer

Propellerhead
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Hybrid (Auckland, NZ)Full-timePosted 10mo ago

About the role

Support Engineer role focused on operating and improving Propellerhead production systems, with ownership of incidents from triage to resolution and collaboration with SRE/QualOps/TechOps to enhance reliability and observability. Hybrid work model based in Auckland with opportunities across New Zealand and internationally for relocation.

Responsibilities

  • Triaging support issues in real-time, verifying symptoms, impact and responsibility for further investigation
  • Investigating the root cause of incidents and resolving them
  • Monitoring incident progress, and communicating status updates to clients
  • Implementing proactive changes and contributing to continuous improvement
  • Participating in technical reviews and presenting ideas to the team
  • Completing incident reports, including recommendations for ongoing incident mitigation
  • Implementing solutions/resolutions in partnership with core development teams
  • Documenting system architecture and configuration/deployment processes

Qualifications

  • Technical education, such as a Software Engineering or Computer Science degree
  • 3 - 5 years experience in a similar Support Engineer position or a position requiring technical knowledge and client engagement
  • Technical experience/familiarity with Azure and Linux
  • Experience with network configuration and analysis on Azure
  • Fantastic written and verbal English communication skills
  • A natural affinity for problem solving
  • Some experience using AI tools to assist with code and/or document analysis and authoring documents
  • Confidence to interact and work with a diverse range of people, including clients
  • A strong desire to learn and upskill

Skills

Required:AzureLinuxNetworking on AzureCommunicationProblem solving
Nice to have:AI tooling

Benefits

  • Be part of an innovative team, with a culture of learning and collaboration
  • Contribute to interesting, diverse, and commercially minded work for well-respected clients
  • Opportunity for professional growth and development
  • Fortnightly knowledge sharing sessions, with lunch
  • Competitive salary. Employee Share Purchase Scheme offering
  • This role is Auckland based, regular in-office attendance is required. Work within our beautifully designed office and from home (hybrid working model)
  • Propellerhead is an equal opportunity workplace which is free from discrimination
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Propellerhead

Future focused technology solutions.

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