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Customer Success Manager

Surge AI· Account Management, Business Development & Partnerships
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Hybrid (Remote)Full-timePosted 10mo ago

About the role

Customer Success Manager at Surge AI, responsible for nurturing customer relationships, understanding clients' AI strategies, and delivering value through the platform to support AI language model training and data projects.

Responsibilities

  • Manage customer engagements as a trusted advisor, developing a deep understanding of clients' AI strategies and overseeing high-quality data projects to ensure they meet SLAs and goals
  • Lead cross-functional collaboration, interfacing with engineering and operations teams to ensure excellent deliverables and timely execution
  • Drive client relationship management by maintaining strong connections, ensuring satisfaction, addressing concerns, and acting as the primary point of contact

Qualifications

  • 3+ years of experience in customer success management or project leadership in tech or AI-related fields, with a proven track record of successfully delivering complex solutions
  • Resourceful problem-solver with a strong grasp of AI and machine learning concepts, particularly in natural language processing, able to translate technical requirements into actionable project plans
  • Self-motivated professional with excellent communication skills, capable of articulating complex technical solutions and independently optimizing systems to meet client needs

Skills

Required:Customer success managementProject leadershipAI / NLP concepts
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Surge AI

Human Intelligence for AGI

Our mission is to raise AGI with the richness of human intelligence — curious, witty, imaginative, and full of unexpected brilliance.

AGIArtificial Intelligenceliquid-ai-recruiting-target
Company profileWebsite

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