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Senior Cloud Support ​​Engineer

Crusoe· Cloud Go-To-Market (GTM)
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Dublin - IEFull-timePosted 10mo ago

About the role

Crusoe Cloud is revolutionizing high-performance computing with sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you are the primary technical contact for customers, enabling them to utilize Crusoe Cloud to advance AI/ML, physics simulations, and computational biology while contributing to a more sustainable future.

Responsibilities

  • Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)
  • Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
  • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
  • Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
  • Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
  • Adhere to global team collaboration and handoff processes for ticketing and on-call procedures
  • Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)

Qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
  • Strong CLI skills in Linux environments
  • Proficiency with Git for code management and collaboration
  • 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
  • Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
  • Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
  • Excellent communication and customer service skills, including the ability to prioritize competing escalations
  • Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)

Skills

Required:LinuxGitCustomer supportHPC technologies
Nice to have:Kubernetes

Benefits

  • Pension contributions
  • Private health and dental insurance
  • Income protection
  • Life assurance and more
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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