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Enterprise Customer Success Manager (US Remote)

Storylane
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Hybrid (US (Remote))$80k - $150kFull-timePosted 9mo ago

About the role

Enterprise Customer Success Manager role at Storylane (US Remote) focusing on onboarding, renewals, and expansions for enterprise customers within a fast-growing SaaS/demo platform company.

Responsibilities

  • Own enterprise onboarding post-sale and drive customers to fast, measurable time-to-value.
  • Lead kickoffs, success plans, trainings, and tailored walkthroughs for sales and marketing use cases.
  • Build relationships with day-to-day users and executive sponsors across Sales and Marketing.
  • Run QBRs and exec check-ins: align on outcomes, usage, next steps, and expansion paths.
  • Monitor account health (adoption, usage, outcomes), spot risk early, and drive action.
  • Proactively increase adoption by sharing best practices and recommending workflows that fit each team.
  • Partner with Sales, Support, and Product to resolve issues, prioritise feedback, and improve the rollout playbook.
  • Own renewals and drive expansion across your book of business: identify growth signals, run upgrade conversations, and close the loop through renewal.

Qualifications

  • 3+ years in B2B SaaS Customer Success / Implementation / Solutions, with enterprise customers.
  • Has partnered closely with marketing and sales teams (RevOps, Demand Gen, Sales Enablement, AEs) and can work confidently with VP/Head/Exec stakeholders.
  • Strong at executive communication: clear agendas, crisp recaps, and steady QBRs (Quarterly Business Reviews).
  • Has owned renewals and expansions (or partnered tightly with Sales on commercials) and can build account plans that turn adoption into growth.
  • Loves going deep on product to solve problems and unblock customers.
  • Can run multi-stakeholder onboarding: admins, champions, IT/security (when needed), and exec sponsors.
  • Comfortable in a remote, fast-moving team; can work independently and follow through.
  • Excellent written and verbal communication skills.
  • Experience using Intercom (or similar), Zoom, and a CRM/support toolkit.

Skills

Required:Enterprise onboardingExecutive stakeholder managementQBR facilitationRenewals and expansionOnboarding coordination
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Storylane

Build Interactive Product Demo in 10 mins for SaaS companies

Storylane enables marketing and sales teams to create and share interactive product demos in 10 min. Prospective buyers can self-experience the demos without talking to sales. Our no-code platform allows teams (without any engineering help) to capture, personalize, add guides and publish a demo. These Demos can be embedded on websites, email campaigns or sales followups.

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