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Customer Support Agent – Voice & Email (Insurance Process)

Paytm· Business – Insurance
Apply on company site
Noidaon-rollPosted 9mo ago

About the role

Handle customer concerns and complaints via calls and emails, ensuring timely, accurate, and compliant resolutions while maintaining customer satisfaction.

Responsibilities

  • Handle customer queries via calls and emails within defined SLAs.
  • Ensure timely, accurate, and compliant resolutions.
  • Maintain quality, CSAT, and productivity as per process KPIs.
  • Update customer interactions in DevRev CRM.
  • Follow process guidelines and adhere to Zero Tolerance (ZT) policies.

Qualifications

  • Graduate in any discipline.

Skills

Required:Communication SkillsCustomer Service

Benefits

  • We believe in creating wealth for the right fit employees.
  • Opportunity to be part of India's largest digital lending story.
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
Company profileWebsite

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