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Tech Ops/Sales Support - Team Lead/AM - CPaaS & WhatsApp Business API

Paytm· Sales, Operations, Technical Coordination
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NoidaFull-timePosted 9mo ago

About the role

Support sales with technical inputs for CPaaS and WhatsApp Business API, coordinate with partners, handle onboarding, monitor platform health, and assist in client training and incident management.

Responsibilities

  • Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.)
  • Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals
  • Handle onboarding processes: template approvals, sender verification, API documentation, and integration support
  • Monitor uptime, platform health, and basic incident management with product /engineering teams
  • Assist in client training, UAT support, and post-sale configuration queries
  • Operator coordination, payment, PR generation etc.

Qualifications

  • Experience: 2–5 years
  • Function: Pre-sales, Post-sales & Technical Coordination

Skills

Required:Technical SupportPartner Coordination
Last updated Jan 16, 2026. Interested? Apply on the company site.

About Paytm

Secure & Fast UPI Payments, Recharge Mobile & Pay Bills

Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

UPI PaymentsMobile RechargeBill PaymentsDTH rechargeTicket BookingPayments & ServicesLoans & Credit CardsInsurance
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