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Enterprise Customer Success Manager -EMEA (Arabic Speaking)

Harvey· Customer Success
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Hybrid (London)Full-timePosted 9mo ago

About the role

Enterprise Customer Success Manager responsible for value realization, adoption, and renewal/expansion within enterprise and law firm customers in EMEA, with Arabic language requirements. Focuses on integrating Harvey into legal workflows, guiding stakeholders, and partnering with Account Executives to renew and expand strategic partnerships.

Responsibilities

  • Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
  • Training & Enablement: Champion the power of Harvey with end users and position Harvey as essential to strategic legal work.
  • Relationships: Serve as primary contact within complex organizations, foster champions, engage executive buyers, and build Harvey advocates.
  • Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure value realization and ROI.
  • Expansion and Renewal: Collaborate with Account Executives to maintain renewal readiness and drive expansions.
  • Product Feedback: Represent customer needs internally and relay insights to Product and Engineering to improve the platform.

Qualifications

  • 3-4+ years in customer-facing roles at tech or SaaS platforms
  • Fluent in Arabic
  • Adaptable to high-speed change and growth
  • Strategic planning, revenue-based prioritization
  • Managing customer-facing projects and timelines
  • Experience running in-person meetings with executives
  • Experience mapping organizations and influencing stakeholders
  • Proven ability to drive key customer metrics and outcomes
  • Owning revenue, expansion, and renewal targets
  • Strong point of view and proactive self-management
  • Ability to work cross-functionally with Product and Sales teams

Skills

Required:Customer relationship managementArabic language proficiencyOnboarding and adoptionExecutive communicationStrategic planning
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Harvey

Professional Class AI

Harvey is a platform built to meet the standards of the world’s leading professional service firms.

AILegalLegal AILegal AnalysisLegal Document AnalysisLegal ResearchLegal Techsetter-30
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