← All roles

Mid-Market Account Manager

Replit· GTM
Apply on company site
Hybrid (NYC (SoHo))$140k - $220kFull-timePosted 8mo ago

About the role

Mid-Market Account Manager responsible for retention, expansion, and customer success across a portfolio of mid-market customers, driving sustainable revenue growth and helping customers maximize value from Replit’s platform.

Responsibilities

  • Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
  • Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
  • Lead onboarding programs that accelerate customer time-to-value and platform adoption
  • Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
  • Execute renewal processes with a focus on expansion and long-term partnership development
  • Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
  • Gather and communicate valuable customer feedback, championing their interests within Replit
  • Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

Qualifications

  • 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
  • Proven track record of meeting or exceeding renewal and expansion revenue targets
  • Experience managing customer relationships from onboarding through renewal and expansion
  • Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
  • Ability to quickly learn and articulate the value of new technologies to diverse customer segments
  • Strong problem-solving skills and consultative approach to customer challenges
  • Self-motivated with excellent time management and organizational skills for managing multiple accounts
  • Passion for technology and staying current with industry trends, particularly AI and automation
  • Experience with or strong interest in AI is a plus
  • Comfort with data analysis to drive customer success metrics and identify growth opportunities

Skills

Required:Customer SuccessAccount ManagementCommunicationCRM (Hubspot)
Nice to have:Data analysis

Benefits

  • Competitive Salary & Equity
  • 401(k) Program with a 4% match (US Only)
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Flexible Time Off (FTO) + Holidays
  • Commuter Benefits (In-Office & US Only)
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement (In-Office Only)
  • Quarterly Team Gatherings
  • In Office Amenities (In-Office Only)
Last updated Oct 21, 2026. Interested? Apply on the company site.
Replit logo

About Replit

Build apps and sites with AI

Replit is an AI-powered platform for building professional web apps and websites.

AIIDEagentai-plg-top-20brex-fastest-growing-2025buildcodecollaborate
Company profileWebsite

More open roles at Replit