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Support Specialist

Replit· User Operations
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Hybrid (Foster City, CA)$90k - $125k + equityFull-timePosted 1w ago

About the role

Support Specialist at Replit focused on assisting developers with account, billing, and product issues; acts as voice of users and contributes to knowledge base and process improvements.

Responsibilities

  • Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets
  • Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
  • Directly contribute to and maintain the Support’s Team's Knowledge Base
  • Own and manage escalated customer interactions that are complex, sensitive, or high-impact, driving resolution across stakeholders.
  • Help shape and refine support processes as the team and product continue to grow

Qualifications

  • 4+ years of customer support experience
  • Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
  • Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
  • Ability to work efficiently in fast-paced, high-volume support environments
  • Strong time management and ticket triage skills
  • Comfortable working in a metrics-driven environment
  • Able to work independently while collaborating effectively with cross-functional teams

Skills

Required:Customer support experienceSupport platforms (Zendesk)Payment systems (Stripe, Orb)CommunicationTime management and triageCross-functional collaboration

Benefits

  • Competitive Salary & Equity
  • 401(k) Program with a 4% match (US Only)
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Flexible Time Off (FTO) + Holidays
  • Commuter Benefits (In-Office & US Only)
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement (In-Office Only)
  • Quarterly Team Gatherings
  • In Office Amenities (In-Office Only)
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Replit

Build apps and sites with AI

Replit is an AI-powered platform for building professional web apps and websites.

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