Customer Support Specialist
About the role
Customer-focused role at Stable (a YC-backed company) focused on delivering high-quality email/support and contributing to product improvements while helping customers understand Stable’s physical logistics and software components.
Responsibilities
- Provide email support — Play a pivotal role in managing customer relationships through email correspondence and ticket resolution
- Gain a deep understanding of our product — You’ll understand the ins and outs of the physical logistics and software components of Stable, and communicate your knowledge to customers via email.
- Influence product — You’ll work closely with our CX team to communicate and implement customer and operational needs.
- Follow playbooks and update our documentation— Use and update our CX playbooks to drive best practices for email resolution
- Support our customers through friendly email correspondence
- Collaborate with customers via video call to resolve more complex issues
- Use supporting CX documentation to resolve customer issues
- Gain an in-depth understanding of our product and use that to answer unique, nuanced customer questions
- Quantify and track day-to-day issues through our issue tracking tools
- Update our internal documentation when processes change
- Work closely with our CX team to provide customer feedback to improve the customer experience
Qualifications
- Able to work in-person at our Denver, CO office
- Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers
- Comfortable solving new ambiguous, complex problems that we may not have encountered before — we are a fast-moving company and our processes often change day-to-day
- Detailed-oriented with exceptional organizational skills
- Energized by helping others
- Bonus points if you have experience in a customer-facing role at a B2B or SaaS company
Skills
Benefits
- Competitive salary and equity in Stable
- Unlimited vacation time
- Medical, dental, and vision insurance
- Starter 401k
- Opportunities to shape the future of Stable and grow your career
About Stable
A virtual address + mailbox for business
📬 Stable is a virtual address & mailroom for startups, and the only solution on the market that guides you through switching your business address compliantly - 🏢 1 permanent business address for all of your company documents and mail - 👩🏫 Guidance on compliantly switching your address with the IRS, state, banks, payroll, etc - 📨 Open, view, forward, and shred your mail securely without physically entering a mailroom - ⚡ Integrations with the tools you love to use (Slack, Dropbox, Drive, etc) - 💻 Modern platform with encrypted file storage, optical character recognition, and more
More open roles at Stable
- Product Designer3w agoHybrid (Remote / Denver, CO, US / New York, NY, US / Dallas, TX, US / Remote (US))
- Product Engineer7mo agoHybrid (Remote (US))
- Growth Engineer8mo agoRemote
- Processing Center Specialist8mo agoDallas · Operations