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Director of Agent Deployment Engineering

Decagon· Customer Team
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San Francisco$250k - $320kFull-timePosted 8mo ago

About the role

Lead Decagon’s technical delivery for strategic enterprise customers, owning outcomes across deployments and building the team, playbooks, and operating system to scale Agent Deployment Engineering.

Responsibilities

  • Lead and scale a high-performing delivery org
  • Own end-to-end execution of AI agent deployments for enterprise customers across a portfolio, from scoping through launch and iteration.
  • Build, lead, and develop a team of Agent Builders; hire, coach, and set a high bar for quality, velocity, and customer outcomes.
  • Establish delivery operating rhythms (planning, reviews, retros), capacity planning, and forecasting to ensure predictable execution.
  • Drive executive-level customer engagements
  • Interface with senior technical stakeholders and executives to define success criteria, align on constraints (security/compliance), and drive delivery against timelines.
  • Lead complex escalations and unblock cross-functional teams when quality, timelines, or customer outcomes are at risk.
  • Translate customer needs into crisp internal documentation and execution plans across Product/Engineering/GTM.
  • Create repeatable playbooks and scale mechanisms
  • Define and standardize delivery methodologies and artifacts (e.g., AOP quality bar, launch readiness checklists, iteration loops).
  • Establish best practices for evaluation and guardrails to ensure safe, compliant, and predictable agent performance in real-world scenarios.
  • Improve tooling and processes to reduce time-to-launch and increase reliability across deployments.
  • Influence the platform roadmap through deployment insights
  • Identify recurring product/platform gaps and drive prioritization with Engineering and Product leadership.
  • Partner with internal teams to turn real customer needs into platform improvements that compound across deployments.

Qualifications

  • 10+ years of relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical product/PM, or similar).
  • 5+ years of people management experience, including hiring, coaching, performance management, and building high-performing teams; ideally experience leading senior ICs and/or managers.
  • Strong technical foundation—comfortable working with APIs, integrations, and complex systems; able to go deep to diagnose issues and guide solution architecture.
  • Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
  • Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.
  • Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.

Skills

Required:Leadership and people managementProgram managementSystems thinking and architectureStakeholder management

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 12, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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