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Applied AI Architect, Digital Natives

OpenAI· Go To Market
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Hybrid (San Francisco)A$221k - A$278k + equityFull-timePosted 8mo ago

About the role

Senior technical owner for a named portfolio of Digital Native customers, shaping AI strategy and guiding journey from pre-sales discovery through deployment, adoption, and measurable business impact. Owns technical account plans across OpenAI’s products and collaborates with sales teams to translate business priorities into use-case portfolios and adoption roadmaps.

Responsibilities

  • Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects.
  • Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption priorities, and expansion opportunities.
  • Lead discovery with executives and technical teams to identify, qualify, and prioritize use cases tied to meaningful business outcomes.
  • Develop clear Applied AI Architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
  • Guide customers through technical evaluations, demonstrations, workshops, prototypes, and proofs of value, securing confidence in both the solution and its path to production.
  • Maintain a focused use-case portfolio with clear decision criteria, ownership, blockers, success measures, delivery needs, and adoption plans.
  • Develop trusted relationships and technical champions across CTOs, CIOs, CISOs, AI leaders, engineering teams, and other customer stakeholders.
  • Qualify and coordinate support from Deployment Engineering, implementation, training and enablement, product and domain specialists, partners, and other delivery teams.
  • Remain accountable for technical progress and customer outcomes while ensuring delivery teams own implementation execution once engaged.
  • Track adoption, usage, account health, production readiness, and measurable customer impact, intervening early when risks threaten value realization.
  • Apply Digital Native expertise to recognize repeatable patterns, sharpen customer priorities, and identify relevant expansion opportunities.
  • Share customer insights with Product, Engineering, and Research, translating field learnings into better products, architecture guidance, and reusable practices.

Qualifications

  • Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
  • Experience guiding enterprise organizations from technical evaluation through production adoption and measurable business impact.
  • Ability to build credibility with senior technical and business leaders and communicate effectively with hands-on engineers.
  • Strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy.
  • Understanding of modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
  • Ability to prototype and discuss technical tradeoffs, and work with APIs, SDKs, and languages such as Python or JavaScript.
  • Judgment to balance deep hands-on work with leveraging specialists and clear ownership handoffs.
  • Experience developing technical account plans, prioritizing complex portfolios, and linking adoption to measurable outcomes.
  • Meaningful experience with digital-native businesses or fluency with technology company needs.
  • Clear communication to translate ambiguity into practical technical narratives, decisions, and action plans.
  • Willingness to collaborate across disciplines and support responsible deployment of advanced AI.

Skills

Required:Solutions architecturePre-sales and technical account planningAI systems and modelsAPIs and SDKs

Benefits

  • Medical, dental, and vision insurance for you and your family with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents) plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays and additional paid office closures for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices and meal delivery credits where eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits such as charitable donation matching and wellness stipends
Last updated Sep 17, 2026. Interested? Apply on the company site.

About OpenAI

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