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Support Engineer I (FC, Weekend Shift)

Replit· User Operations
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Hybrid (Foster City, CA)$110k - $140kFull-timePosted 8mo ago

About the role

Support Engineer role focusing on helping developers using Replit, resolving technical product issues, maintaining the Support Knowledge Base, and communicating outages. Hybrid, Saturday–Wednesday schedule with in-office on Mondays and Wednesdays, located in Foster City, CA.

Responsibilities

  • Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
  • Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
  • Directly contribute to and maintain the Support team's Knowledge Base.
  • Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Qualifications

  • Prior experience in software development or relevant technical support experience
  • Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
  • Strong time management and ticket triage skills with comfort in performance tracking and regular reporting
  • Excellent communication skills with initiative to ask questions when encountered with the unknown
  • Experience with support tools and ticketing systems (e.g. Zendesk)

Skills

Required:Software development or technical support experienceSupport tools and ticketing systems

Benefits

  • Competitive Salary & Equity
  • 401(k) Program with a 4% match (US Only)
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Flexible Time Off (FTO) + Holidays
  • Commuter Benefits (In-Office & US Only)
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement (In-Office Only)
  • Quarterly Team Gatherings
  • In Office Amenities (In-Office Only)
Last updated Oct 7, 2026. Interested? Apply on the company site.
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