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Engineering Lead

Promise· Engineering
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Hybrid (Oakland)$190k - $240kFull-timePosted 8mo ago

About the role

Engineering Lead to guide the technical vision and team behind the Payment Plans platform, enabling flexible, interest-free installment options for residents while helping governments and utilities recover revenue and deliver services with dignity.

Responsibilities

  • Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product.
  • Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.
  • Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.
  • Elevate the resident experience: Deliver features that make it easier for families to stay on track—like flexible installments, smart reminders, and personalized plans.
  • Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance.
  • Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts.
  • Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.
  • Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence.

Qualifications

  • Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects.
  • Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals.
  • Systems expertise: Strong background in backend systems, system design, and secure architecture.
  • Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).
  • Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions.
  • Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly.
  • Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes.
  • Bonus points: Experience in payments, civic tech, or public infrastructure.

Skills

Required:Technical leadershipRoadmap ownershipBackend systems & design
Nice to have:Integration with legacy/third-party systems

Benefits

  • 100% paid health coverage
  • Generous PTO and sick leave
  • Lunch, snacks, and coffee provided
  • Company retreats
  • Opportunities to travel and see the impact of your work
  • Hybrid work: in-office at least 3 days a week, but flexible on working from home
Last updated Jun 5, 2026. Interested? Apply on the company site.
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About Promise

Better payment systems for governments and the communities they serve.

Promise modernizes government payments helping agencies recover more revenue while giving residents flexible, humane ways to pay. We replace broken systems with tech that actually works for everyone.

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