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Deployment Strategist

Promise· Operations
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Hybrid (Oakland, CA and Washington, DC)$180k - $240kFull-timePosted 8mo ago

About the role

Deployment Strategist at Promise, a government-focused payments platform. Owns outcomes across deployments, partners with government and utility clients, translates insights into scalable, measurable solutions, and drives adoption, efficiency, revenue impact, and customer success.

Responsibilities

  • Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact.
  • Own outcomes: Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation.
  • Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can.
  • Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency—ensuring Promise becomes an indispensable partner.
  • Turn insight into innovation: Surface what’s working (and what’s not) from the field to influence product direction and future investments.
  • Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results.
  • Communicate with conviction: Build trusted relationships across all levels—from line staff to senior executives—by delivering highly effective, innovative solutions.

Qualifications

  • 5+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in SaaS, fintech, or govtech.

Skills

Required:Outcomes-focused deployment leadershipCustomer discovery and problem framingCross-functional collaboration with engineers and product

Benefits

  • 100% paid health coverage
  • Generous PTO and sick leave
  • Lunch, snacks, and coffee provided in office
  • Company retreats
  • Opportunities to travel and see the impact of your work
  • Hybrid work: in-office at least 3 days a week, with flexibility
Last updated Jun 5, 2026. Interested? Apply on the company site.
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About Promise

Better payment systems for governments and the communities they serve.

Promise modernizes government payments helping agencies recover more revenue while giving residents flexible, humane ways to pay. We replace broken systems with tech that actually works for everyone.

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