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Staff Cloud Support Engineer

Crusoe· Cloud Go-To-Market (GTM)
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San Francisco, CA - US, Sunnyvale, CA - US, New York, NY - US$180k - $220k + bonusFull-timePosted 8mo ago

About the role

Technical authority within Crusoe Cloud focusing on reliability, incident response, and AI/ML infrastructure. Leads cross-functional investigations, shapes architecture and reliability guardrails, mentors engineers, and protects revenue through incident prevention.

Responsibilities

  • Serve as highest-level escalation point for complex P1/P0 incidents.
  • Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.
  • Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds.
  • Design and improve node validation, burn-in processes, performance baselining, and release readiness.
  • Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.
  • Reduce MTTR and incident recurrence through structural improvements.
  • Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures.
  • Support complex AI workloads (training + inference) with performance tuning and observability improvements.
  • Act as technical advisor during high-risk customer incidents.
  • Deliver executive-ready RCAs with clarity and confidence.
  • Drive trust through transparency and technical depth.
  • Mentor P3/P4 engineers.
  • Define SOPs and technical standards for support excellence.
  • Partner with Enablement to raise the technical bar across the organization.

Qualifications

  • 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
  • Advanced Linux systems expertise.
  • Deep Kubernetes operational experience (CKA-level or higher).
  • Strong networking knowledge: Infiniband, RDMA, RoCE, SDN.
  • Experience supporting AI/ML workloads at scale (GPU clusters).
  • Proven track record of resolving multi-layer, distributed system failures.
  • Strong customer communication and executive-facing presence.

Skills

Required:Linux systemsKubernetesNetworking (Infiniband, RDMA, RoCE, SDN)

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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