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Customer Success Manager

Crusoe· Cloud Go-To-Market (GTM)
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San Francisco, CA - US$155k - $175kFull-timePosted 8mo ago

About the role

Customer Success Manager with strong engagement and technical background in cloud computing, AI, and ML. Responsible for guiding clients through technical complexities, ensuring value realization, and supporting business and sustainability goals. Full-time, on-site in San Francisco, CA.

Responsibilities

  • Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
  • Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
  • Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
  • Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
  • Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
  • Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

Qualifications

  • Bachelor’s degree in Business, Engineering, or a related field.
  • Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
  • Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
  • Strong interpersonal, communication, and presentation skills.
  • Demonstrated ability to build relationships at all levels within an organization.
  • Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Skills

Required:Customer Relationship ManagementTechnical Guidance and SupportPerformance Monitoring and Reporting
Nice to have:Industry and Technical AwarenessCustomer Training

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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