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Operations Associate

Claim Health· Operations
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New York, NY$70k - $100kFull-timePosted 8mo ago

About the role

Operations Associate at Claim Health, an YC-backed AI Revenue Platform for Post-Acute Care. Role focuses on designing, building, and scaling core operational processes across onboarding, claims workflows, and ongoing customer support, sitting at the intersection of customer success, product, and engineering.

Responsibilities

  • Build & Scale Operational Processes
  • - Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
  • - Document and standardize processes through SOPs, playbooks, and internal tooling
  • - Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability
  • Metrics & Operational Insight
  • - Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
  • - Build dashboards and lightweight analyses to inform product and operational decisions
  • - Use data to identify trends, surface risks, and prioritize improvements
  • Customer-Facing & Implementation Work
  • - Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
  • - Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
  • - Gather customer feedback and translate it into actionable operational or product enhancements
  • Cross-Functional Execution
  • - Support customer implementations from kickoff through go-live and steady state
  • - Partner closely with product and engineering to operationalize new features and workflows
  • - Serve as the connective tissue between customers and internal teams to ensure smooth execution

Qualifications

  • 1–3 years of experience in: Management consulting, operations, or strategy roles, or Product operations / operations roles at an early-stage startup
  • - Strong process-building instincts—you enjoy creating structure where none exists
  • - Analytical mindset with comfort defining and managing key metrics
  • - Experience working directly with customers and owning outcomes end-to-end
  • - Clear, concise written and verbal communication skills
  • - Ability to thrive in fast-paced, ambiguous environments
  • - High ownership mentality and bias toward action

Skills

Required:Process design and optimizationData analysis and metricsCustomer-facing collaboration

Benefits

  • Competitive salary
  • Meaningful equity
  • In-person role in NYC
  • YC-backed, early-stage environment
  • Culture of low ego and high standards
Last updated Aug 26, 2026. Interested? Apply on the company site.
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About Claim Health

The first AI revenue platform for post-acute healthcare

Post-acute agencies lose up to 15% of revenue each year to denials, non-compliant documentation, and delayed payments. Most treat it as a cost of doing business. Instead of waiting weeks for rejections and appealing claims one by one, Claim Health flags issues in real-time and automates claim corrections and appeals—before revenue is lost. While working with healthcare providers, we found most denials stem from small, preventable documentation errors. As payor requirements grow increasingly complex and fragmented, billing has become a manual, error-prone process. Claim Health closes the loop between documentation and billing outcomes—using AI to detect issues, automate workflows, and recover thousands in missed revenue each week. Kevin and JJ bring nearly a decade of experience building and scaling healthtech companies. At Dandy, JJ was a founding engineer and Kevin was the first GTM hire; together they helped grow the business from 0 to $150M+ ARR. At Perry (now Jolly), JJ led engineering and Kevin was Head of Sales, driving the company through a $16.5M Series A led by Tesla’s former CFO. In under three weeks since incorporation, we've launched with three agencies and are in early discussions with large U.S. health systems. Post-acute care is a $400B market with over $20B in annual revenue leakage due to broken billing workflows. Claim Health is fixing that—starting with denials, and expanding into the full revenue cycle stack.

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