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Project Manager

Endpoint Clinical· Client Services
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Remote$85k - $100kF - Full TimePosted 8mo ago

About the role

Project Manager responsible for client implementations and ongoing RTSM system production support, acting as primary client interface from go-live through study close-out, managing project plans, change control, and cross-functional coordination to ensure successful clinical trial RTSM operations.

Responsibilities

  • Serve as the single point of contact for the client (sponsor/CRO) for all RTSM-related activities post go-live, building trusted, long-term relationships across the life of the study.
  • Lead recurring client status calls and steering committee meetings; own the agenda, minutes, and action item tracking.
  • Manage the end-to-end change control process for live systems: intake change requests, scope impact, coordinate with Design/Build, QA, and Biostatistics, and drive changes through validation and deployment.
  • Own the project plan, timeline, and RAID (risks, actions, issues, decisions) log for each assigned study post go-live.
  • Coordinate site and depot user provisioning, training refreshers, and access issues in partnership with the Help Desk and Training teams.
  • Monitor drug supply forecasting, inventory thresholds, and resupply strategy conversations with the client, escalating operational risk proactively.
  • Manage study amendments (protocol amendments, dosing changes, new sites/countries, IP updates) from client request through implementation.
  • Coordinate UAT (user acceptance testing) for any post-go-live system changes with the client and internal build teams.
  • Track and communicate study metrics (enrollment, randomization, supply status) to the client and internal leadership.
  • Own financial tracking for the account, including change order scoping, budget tracking, and invoicing coordination with the client and internal finance.
  • Lead study close-out activities: final reconciliation, system decommissioning, archival, and lessons-learned reviews.
  • Act as the internal advocate for the client, partnering with Sales, Design PM, Programming, QA, and Regulatory to resolve issues quickly.
  • Maintain audit-ready documentation in accordance with GxP, 21 CFR Part 11, and internal SOPs

Qualifications

  • Bachelor's degree or equivalent preferred, or appropriate work experience.
  • 2+ years of Project Management experience in clinical trials, RTSM/IRT, clinical supply chain, or a related life sciences/technology field
  • 2-4 years’ experience in the life science industry
  • Previous experience working in a fast-paced, entrepreneurial environment preferred.
  • Familiarity using SQL a plus

Skills

Required:Attention to detailCustomer service orientationOrganization and time managementCommunicationInterpersonal skillsMultitasking

Benefits

  • Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Endpoint Clinical

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Elevate your clinical trials with Endpoint Clinical. Our seamless, customizable randomization & trial supply management (RTSM) solutions are trusted across 90,000+ sites.

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