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Trust & Safety Ads Operations Analyst, Programs

OpenAI· User Operations
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San Francisco$252k - $280kFull-timePosted 8mo ago

About the role

Senior operator to build and scale Monetization Trust & Safety Operations at OpenAI, owning complex Ads Trust & Safety programs from problem framing through launch, stabilization, and scaled operation; collaborates across Product, Policy, Engineering, Legal, and Go To Market to balance user safety, advertiser experience, and business growth.

Responsibilities

  • Own complex, high-impact Ads Trust & Safety programs from problem framing through launch, stabilization, and scaled operation.
  • Define program scope, owners, milestones, risks, success measures, and execution cadence for strategic operational builds.
  • Translate policy, risk, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision structures.
  • Coordinate across Product, Policy, Engineering, Legal, Go To Market, Support, vendors, and other partners to resolve dependencies and keep critical work moving.
  • Move flexibly across priorities—standing up new programs, improving existing workflows, strengthening handoffs, and transitioning durable ownership to the right teams.
  • Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and the highest-leverage interventions.
  • Drive high-priority escalations and cross-functional decisions to closure with clear context, accountable owners, next steps, and durable follow-through.
  • Create program mechanisms that make operations run well, including roadmaps, decision logs, status updates, risk registers, operating reviews, and executive communication.
  • Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, and scale while preserving appropriate human judgment.

Qualifications

  • 8+ years of experience in program management, strategy and operations, product operations, technical program management, Trust & Safety, Risk Operations, Ads or Monetization Operations, or a related field.
  • Deep familiarity with ads ecosystems, advertiser risk, or high-stakes scaled operations.
  • Proven ability to take complex, ambiguous, cross-functional work from problem framing through launch and scaled operation.
  • Strong organizational and execution skills; able to manage many moving pieces while staying focused on the decisions and risks that matter most.
  • Strong operational judgment and systems thinking—able to design operating models that scale beyond manual review.
  • Experience building trust and driving alignment across Product, Policy, Engineering, Sales, Legal, Support, vendors, and other partners without direct authority.
  • Comfort using data and operational metrics to identify bottlenecks, prioritize work, measure impact, and inform tradeoffs.
  • Technical and analytical fluency to reason about dashboards, data flows, tooling gaps, automation, and failure modes, even if you are not writing production code.
  • Excellent written and verbal communication skills, including the ability to explain complex risk tradeoffs, decisions, and incomplete evidence to operational, technical, policy, and executive audiences.
  • Experience with launch readiness, QA programs, workflow automation, vendor operations, or AI-assisted operations, with strong judgment around safeguards and responsible deployment.

Skills

Required:Program managementCross-functional collaborationData-driven decision makingCommunication
Nice to have:Automation and tooling awareness

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
Last updated Sep 3, 2026. Interested? Apply on the company site.

About OpenAI

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