Senior Implementations Analyst, Enterprise
About the role
Senior Implementations Analyst (Enterprise) role focused on leading complex enterprise customer launches onto Trayd, partnering with product and engineering, and owning end-to-end implementations in a high-growth, in-person NYC environment.
Responsibilities
- Serve as the primary leader and point of accountability for enterprise customer implementations from kickoff through successful launch.
- Build strong relationships with customer executives, payroll leaders, and operations teams, establishing trust and confidence throughout the process.
- Diagnose complex operational workflows and translate them into scalable solutions within Trayd.
- Lead large data migrations involving payroll history, workforce data, and financial information with high accuracy requirements.
- Navigate ambiguity and unexpected challenges, coordinating with engineering and product to resolve issues quickly.
- Manage timelines, risks, and stakeholder expectations across multiple teams and priorities.
- Support customers through critical milestones including first payroll runs and post-launch stabilization.
- Identify gaps in product or process and drive improvements that benefit future implementations.
- Mentor junior implementation team members and help elevate the overall function as we scale.
Qualifications
- 4-7 years of experience in implementation, consulting, customer success, or operations roles, ideally in SaaS or technology-enabled services.
- Comfortable leading complex projects with multiple stakeholders and moving parts.
- Clear communication with both technical and non-technical audiences, including senior customer stakeholders.
- Highly organized and detail-oriented while still able to operate strategically.
- Strong problem-solving skills and comfort navigating ambiguity.
- Comfortable working with data and strong Excel skills.
- Takes ownership and drives outcomes even when problems are messy or unclear.
- NYC-based or willing to relocate quickly.
Skills
About Trayd
A construction payroll platform designed for same-day pay.
Trayd is a B2B construction payroll platform and back office management system designed for same-day pay. We allow the 7M construction workers in the US to get access to their earned wages 7-10 days sooner than legacy payroll providers. With a unique spin on traditional payroll, Trayd is on a mission to create back office efficiencies for commercial subcontractors while simultaneously addressing the significant labor shortage affecting the $2.1TR North American construction industry. Trayd is bigger than construction payroll. It's the promise that the hardest working people get access to their money, as and when they need it, creating greater financial wellness across the board. Not only that, we are pioneering digital cash access for a demographic traditionally overlooked while simultaneously modernizing operations in an industry that has been slow to adapt. The challenges and opportunities with Trayd are abundant, promising an engaging journey ahead.
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