Implementations Analyst
About the role
Implementations Analyst role at Trayd, a NYC-based construction payroll and compliance platform. In-person, SoHo, focused on onboarding new customers, data migrations, and cross-functional collaboration to launch payroll and related workflows on Trayd.
Responsibilities
- Serve as the primary point of contact for customers during onboarding, building trust and guiding them through the transition to Trayd.
- Work directly with payroll managers, finance leaders, and business owners to understand how their company operates today.
- Lead customers through complex data migrations, ensuring their payroll, workforce, and historical data move accurately into Trayd.
- Diagnose and solve messy real-world problems, from data inconsistencies to workflow gaps, in partnership with engineering and product.
- Manage timelines and expectations so customers launch successfully and confidently.
- Support customers through their first live payroll runs, one of the most critical moments in the onboarding journey.
- Identify patterns across implementations and help improve how we onboard customers as the company scales.
Qualifications
- 1 to 3 years of experience in consulting, startups, operations, analytics, or similar roles.
- You are comfortable working with data and have strong Excel skills.
- You are organized and detail-oriented with strong follow-through.
- You communicate clearly and are comfortable interacting with customers and internal teams.
- You have a high ownership mindset and take responsibility for outcomes.
- You are curious and motivated to learn quickly.
- You are NYC-based or ready to relocate quickly.
Skills
About Trayd
A construction payroll platform designed for same-day pay.
Trayd is a B2B construction payroll platform and back office management system designed for same-day pay. We allow the 7M construction workers in the US to get access to their earned wages 7-10 days sooner than legacy payroll providers. With a unique spin on traditional payroll, Trayd is on a mission to create back office efficiencies for commercial subcontractors while simultaneously addressing the significant labor shortage affecting the $2.1TR North American construction industry. Trayd is bigger than construction payroll. It's the promise that the hardest working people get access to their money, as and when they need it, creating greater financial wellness across the board. Not only that, we are pioneering digital cash access for a demographic traditionally overlooked while simultaneously modernizing operations in an industry that has been slow to adapt. The challenges and opportunities with Trayd are abundant, promising an engaging journey ahead.
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