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Solutions Architect

Truv· Customer Success
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Remote$160k - $250kFull-timePosted 7mo ago

About the role

Lead Technical Account Manager for Public Sector clients focusing on post-sales technical relationship, implementation, and adoption of Truv’s API platform in a high-growth B2B SaaS environment.

Responsibilities

  • Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
  • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
  • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
  • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
  • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
  • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Qualifications

  • 5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS
  • Proven track record at early-stage startups (50-200 employees)
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
  • Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements
  • Enterprise account management or implementation experience essential
  • Strong analytical and problem-solving capabilities
  • Outstanding communication skills with ability to explain technical concepts to various audiences
  • Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred
  • Ability to travel up to 30% of work days.

Skills

Required:Account managementTechnical relationship managementAPIs and integrationsSolution designCommunication

Benefits

  • Competitive salary and equity package.
  • Fully Remote.
  • Health, dental, and vision benefits.
  • 401(k)
  • Flexible time off.
  • Work with cutting-edge technology and innovative customers.
  • Learn from experienced leadership team from top tech companies.
  • High-impact role with clear growth trajectory.
  • Opportunity to shape the future of financial data access.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Truv

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Truv makes it easy to verify income, employment, assets, insurance, and switch direct deposits.

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