Health Center Manager
Mount Vernon, NY$66.3k - $67kFull-timePosted 7mo ago
About the role
The Health Center Manager (HCM) is responsible for all operational and clinical performance and day-to-day activities at the assigned health center(s), including staffing, budget adherence, facility and IT issues, patient experience, and compliance.
Responsibilities
- Oversees the daily operations and staffing of assigned health center(s).
- Directly supervise staff, including hiring, orienting, training, performance management, and separation of staff, including clinician staff.
- Meets or exceeds visit goals through scheduling, center hours alignment with patient demand, and staffing.
- Adheres to the budget and prepares operating and capital budgets annually.
- Maintains control over inventories, purchases, supplies and petty cash.
- Ensures center is adequately supplied and equipment is in working order.
- Trains staff to offer excellent customer service and quality care across specialty areas.
- Acts as customer service role model and provides feedback on patient experience, productivity, and center appearance.
- Holds daily huddles to communicate new information, schedule, and staffing.
- Manages daily center flow and implements efficiency improvements.
- Motivates center team and aligns staff with PPHP strategic goals.
- Provides ongoing supervisory feedback and removes barriers to success; reports issues as needed.
- Monitors center performance vs. budget and shares metrics with staff.
- Reviews reports on visits, budgets, billing, enrollments, finances, and performance; prepares corrective actions as needed.
- Facilitates on-site clinician collaboration with RDPSO to maximize efficiency and maintain quality of care.
- Builds a cohesive center team and communicates staffing needs to RDPSO.
- Conducts biweekly supervision meetings with staff and addresses day-to-day operational issues.
- Completes probationary and annual performance reviews; provides feedback.
- Develops performance improvement plans or disciplinary actions in collaboration with RDPSO and HR.
- Ensures staff proficiency in EHR and practice management systems; complies with Finance policies.
- Participates in surgical abortion service as site “HCM, ICP Flow Facilitator” rotation as needed.
- Demonstrates flexibility and teamwork; understands cross-role interactions.
- Follows protocols for customer service, QA, and regulatory compliance (HIPAA, OSHA, CLIA, DOH, EOPs).
Qualifications
- Three to five years of relevant on-site management experience or equivalent, preferably in a health care environment.
- Bachelor’s degree (or equivalent experience) strongly preferred; Master’s degree with healthcare concentration preferred.
- Excellent organizational, supervisory, and healthcare finance management skills.
- Ability to motivate a diverse staff and volunteers; able to lead and work as a team.
- Computer skills including clinic management software, electronic communications, and MIS use for management.
- Ability to work a flexible schedule including evenings and weekends.
- Willingness to participate in all levels of operations to assure maximal performance of the health center.
- Commitment to the mission of Planned Parenthood.
- Qualified driver’s license and daily automobile availability.
Skills
Required:Staff leadership and supervisionBudgeting and financial managementOperations managementEHR and practice management systems
Benefits
- comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits
- may be eligible for Paid Maternity Leave after one year of employment
- Tuition Reimbursement Program
- Quarterly Bonus program
- 401(k) Plan with a match
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood
Planned Parenthood Federation of America is a nonprofit organization that provides sexual health care in the United States and globally.
sexual health carereproductive rightshealth centerssexual health
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