Hospital Administrator
Timmins, Ontario$50k - $70kFull-timePosted 7mo ago
About the role
Full-time Hospital Administrator role providing onsite leadership and oversight of the veterinary health care team to ensure high-quality care and positive client experience. RVTs encouraged to apply; suitable for someone with leadership disposition and experience in veterinary or related service industries.
Responsibilities
- Provide onsite leadership and oversight of the veterinary health care team to maximize hospital performance
- Lead continuous improvement of customer service and medical care quality
- Ensure smooth client communication; collaborate with Medical Director to resolve client concerns
- Oversee client communications (welcome letters, sympathy cards, newsletters) per hospital protocols
- Implement team scripting, in-hospital marketing, and social media to attract and retain clients and generate referrals
- Meet client needs for timely veterinary care; track new clients, visits, and goals for appointment and surgery fill rates
- Ensure adequate resources for exceptional patient care
- Understand and manage hospital financial drivers; monitor Cost of Sales relative to revenue and manage inventory
- Review operating budget and hospital business plan with Regional Manager and Medical Director
- Prioritize equipment and facility needs; assist with sourcing and purchasing
- Prepare financial, bookkeeping, and accounting reports; maintain financial records
- Manage staffing plans and verify financial health supports planned hires
- Foster a collaborative, accountable, high-morale team culture
- Recruit, mentor, and retain staff with emphasis on accountability and teamwork
- Advertise, screen resumes, conduct interviews, perform reference checks, extend offers for staff
- Monitor KPIs; discuss performance with Regional Manager and Medical Director; implement action plans
- Review feedback from data management platforms; implement strategies to improve patient care and revenue
- Ensure fee schedules and budgets are current; monitor fee capture and discounting
- Utilize tools (Vet Success, PIMS, ALLYDVM) to drive operational decisions
- Coordinate with Home Office on standards, training, and regulatory compliance (Employment Standards, CVO, AAHA, WHMIS, OHS, Xray)
- Provide coaching, development, training, mentorship, and education for the hospital team
- Assist with clerical and reception duties when needed (intake/discharge, scheduling, questions, front office flow)
Qualifications
- Minimum two years of onsite leadership experience in a veterinary or medical health care team (preferred)
- Education and training in business administration (preferred)
- Understanding of Human Resources and experience leading practices (preferred)
- Vision for inclusive, employee-centric culture
- Experience developing strategic multi-year business plans, resource forecasts, and operational budgets
- Experience with coaching, conflict resolution, and performance management
- Ability to build and nurture relationships at all levels
- Effective communication skills; clear and persuasive communicator
- Progressive, strategic, humble, achievement-oriented approach
- Exemplary oral and written communication skills
Skills
Required:Leadership and team managementBudgeting and financial managementCustomer service excellence
Benefits
- Competitive salary: $50,000 - $70,000/yr
- Comprehensive health benefits package (medical, dental, vision)
- Professional services coverage (chiropractor, massage, physiotherapist, etc.)
- Enhanced mental health practitioner coverage
- P3 Pawsitive Health & Lifestyle Spending Account
- RRSP matching
- Bonus potential
- Unlimited CE funds with three days paid CE leave
- Paid licensing & membership dues
- Employee assistance program
- Paid vacation time
- Paid personal/sick days
- Uniform allowance
- Relocation allowance if needed
Last updated Sep 16, 2026. Interested? Apply on the company site.
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