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Vice President, Customer Success (Philadelphia, PA)

Hippocratic AI· S&M
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Hybrid (Philadelphia, PA)Full-timePosted 7mo ago

About the role

Executive leader responsible for a regional portfolio of health system partnerships, driving net revenue retention and expansion by leading a CS organization, guiding clinical workflow integration of Hippocratic AI, and scaling customer success playbooks across provider organizations.

Responsibilities

  • Serve as executive point of contact for major health system clients, building relationships with board-level sponsors and senior stakeholders across multi-entity provider organizations
  • Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with operational priorities and successful go-live
  • Collaborate cross-functionally with Product, Engineering, and Sales to channel health system feedback into product evolution, clinical feature development, and go-to-market strategy
  • Define, track, and communicate customer success metrics (NRR, clinical adoption, operational efficiency gains, patient outcomes) and drive quarterly business reviews with executive accountability
  • Build and codify best practices for onboarding, clinical training, workflow integration, and change management to scale provider CS model
  • Own expansion sales within the regional portfolio through upsell and cross-sell opportunities across departments and use cases

Qualifications

  • Bachelor's degree from an accredited university
  • 10–15 years of healthcare experience, with 7+ years in customer-facing leadership roles within health systems, health networks, or provider-focused organizations
  • Proven ability to lead and develop teams (manager of managers), managing Directors and senior CSEs in large, matrixed organizations
  • Deep knowledge of health system operations, clinical workflows, care delivery models, and related operational processes (nursing, clinical operations, revenue cycle, or care management)
  • Experience working with clinical, operational, and IT leadership to translate needs into CS strategy
  • Track record of leading cross-functional initiatives in startup or high-growth technology environments with measurable impact on delivery and revenue
  • Strong executive presence and communication skills with experience engaging board-level sponsors and C-suite executives
  • Experience implementing change leadership and driving healthcare innovation and operational transformation
  • Ability to build or shape CS playbooks, team structures, and scalable infrastructure/processes

Skills

Required:Executive stakeholder managementHealthcare operations knowledgeCustomer success leadershipEnterprise program management

Benefits

  • -equity
  • health insurance
  • other benefits
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Hippocratic AI

Safest Healthcare Generative AI Agents

Safest Healthcare Generative AI Agents Our AI agents do not diagnose or prescribe. Learn more. Listen to these 4 real de-identified calls from the over 115 million clinical interactions.

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