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Customer Engagement Specialist, Inbound

TMII Enterprises, LLC· Customer Engagement
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RemoteFull-timePosted 7mo ago

About the role

Remote, full-time role as an inbound customer engagement specialist for A1 Garage Door Services. Act as liaison, provide product/service information, answer questions, schedule service appointments, resolve customer issues with accuracy and efficiency. Must be organized, efficient, persuasive, with practical problem-solving skills and strong communication.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Keep accurate records of customer interactions and account related information

Qualifications

  • Be nice and professional
  • Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
  • Minimum 12 months call center experience, upselling preferred
  • Strong phone contact handling skills and active listening
  • Strong knowledge of computer systems and software
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be able to type 40 wpm or more
  • Strong written and verbal communication skills
  • Strong reading comprehension as well as basic math skills
  • Ability to take on additional tasks as needed
  • Ability to pass a pre-employment drug test (not including THC) and criminal background check
  • Current eligibility to legally work in the United States

Benefits

  • Medical, dental, vision, 401K
  • Paid Time Off
  • Weekly Pay
  • Internal Promotion opportunities
  • Company swag
Last updated Oct 7, 2026. Interested? Apply on the company site.

About TMII Enterprises, LLC

Garage Door Repair & Installation

A1 Garage Door Service is the Nation's #1 professional garage door repair and installation company. Our experienced technicians ensure fast, reliable fixes you can trust.

Garage Door RepairGarage Door InstallationEmergency RepairGarage Door SpringsGarage Door OpenersGarage Doors
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