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Strategic Account Director - East

Decagon· Sales
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Remote$340k - $380kFull-timePosted 7mo ago

About the role

Strategic Account Director role focused on breaking into and closing key strategic logos for Decagon, building deep executive relationships, coordinating with cross-functional teams, and driving revenue growth in a remote-friendly setup across multiple locations.

Responsibilities

  • Develop a strategy to break into and close key strategic logos for Decagon
  • Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
  • Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
  • Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
  • Forecast and accurately report on pipeline and revenue
  • Develop and execute account plans to execute strategic deals
  • Provide feedback and insights to product and leadership teams to influence the company's roadmap
  • Maintain expert-level knowledge of the company's products, services, and industry trends
  • Expect moderate travel.

Qualifications

  • 7+ years of experience in strategic or enterprise sales
  • Proven track record of growing revenue and expanding business with large, complex accounts
  • Excellent communication, presentation, and negotiation skills
  • Strong business acumen and ability to speak the language of the C-suite
  • Consultative selling approach with a focus on value-based solutions
  • Ability to manage multiple stakeholders and cross-functional initiatives
  • Bachelor's degree or equivalent work experience

Skills

Required:Strategic or enterprise salesRelationship building with CX/Product/Operations leadersForecasting and pipeline management

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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