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Deployment Strategist

Encord· Operations
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Hybrid (San Francisco, CA)$140k - $220kFull-timePosted 6mo ago

About the role

Deployment Strategist responsible for end-to-end deployment and adoption of Encord across a portfolio of customers, blending technical execution, customer strategy, and commercial ownership in a post-sales role.

Responsibilities

  • Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption
  • Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans
  • Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors
  • Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate
  • Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth
  • Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution
  • Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

Qualifications

  • Demonstrated success supporting complex, technical products and enterprise-grade customers
  • Comfortable going deep on product and technical details while communicating clearly with executives
  • Highly organised and analytical, with strong project management instincts
  • Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes
  • Commercially minded, with an understanding of how post-sales execution drives retention and growth
  • Collaborative and influential, with strong cross-functional instincts
  • Ambitious, driven, and motivated by ownership, impact, and rapid growth

Skills

Required:Customer success and post-sales leadershipTechnical collaboration with ML/AI teamsProject management
Nice to have:Sales collaboration and renewals

Benefits

  • Competitive salary, commission, and meaningful equity in a high-growth start-up
  • Clear, accelerated growth opportunities as the company scales rapidly
  • Strong in-person culture: 3–5 days/week in our North Beach loft office
  • Flexible PTO to fully recharge
  • 18 paid vacation days in the U.S. plus federal holidays
  • Annual learning & development budget
  • Comprehensive health, dental, and vision coverage
  • Frequent travel opportunities across the U.S., London, and Europe
  • Bi-annual company offsites, twice-weekly team lunches, and monthly socials
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Encord

Building the data backbone for the (artificial) intelligence…

Encord is the leading data platform for AI. We help top AI teams get models into production faster with human-in-the-loop workflows for labeling and RLHF, infrastructure for data-centric model testing, and powerful data curation and management.

artificial-intelligencedeveloper-toolsmachine-learningcomputer-visionai
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