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Sr. Technical Operations Engineer, Customer Success (Starlink)

SpaceX· Starlink Customer Operations
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Bastrop, TXfull-timePosted 7mo ago

About the role

Senior Technical Operations Engineer supporting Starlink customer success initiatives, focusing on product strategy, user metrics, cross-functional issue resolution, and automation to improve broadband access services global-wide.

Responsibilities

  • Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
  • Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
  • Fix, delete, automate, or create new processes for fixing structural and emerging issues.
  • Serve as product manager/project owner for feature launches and software automation projects.

Qualifications

  • Bachelor’s degree in an engineering discipline.
  • 4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Skills

Required:Problem solving and analyticsCommunication
Nice to have:Data analysis (Python, SQL, R)

Benefits

  • Equity or other standard SpaceX benefits typically offered (not explicitly listed in the description)
Last updated Jul 29, 2026. Interested? Apply on the company site.

About SpaceX

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