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Sr. Technical Operations Engineer, Customer Success (Starlink)

SpaceX· Starlink Customer Operations
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Redmond, WA$130k - $180kfull-timePosted 7mo ago

About the role

Senior technical operations engineer focused on customer success for Starlink, responsible for defining customer experience, product strategy, and driving execution across cross-functional teams to improve global broadband access.

Responsibilities

  • Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others
  • Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems
  • Fix, delete, automate, or create new processes for fixing structural and emerging issues
  • Serve as product manager/project owner for feature launches and software automation projects

Qualifications

  • Bachelor’s degree in an engineering discipline
  • 4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company

Skills

Required:Cross-functional collaboration
Nice to have:PythonSQLData analysis

Benefits

  • long-term incentives, in the form of company stock, stock options, or long-term cash awards
  • discretionary bonuses
  • employee stock purchase plan
  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • paid vacation (3 weeks)
  • 10+ paid holidays per year
  • paid sick time in Washington state
  • company shuttles from select Seattle locations to the SpaceX Redmond office (Mon-Fri)
Last updated Jul 29, 2026. Interested? Apply on the company site.

About SpaceX

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