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Starlink Enterprise Account Lead (Aviation)

SpaceX· Starlink Enterprise Sales & Account Management
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Woodinville, WA$90k - $125kFull-timePosted 7mo ago

About the role

Starlink Enterprise Account Management role focused on serving aviation enterprise customers from contract signature through activation, with emphasis on onboarding, account management, customer satisfaction, retention, and revenue growth.

Responsibilities

  • Act as the primary point of contact for one or multiple customer segments within the Aviation vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue.
  • Delivering impeccable customer service to the enterprise team and customers in the Aviation vertical, including efficient acknowledgement and resolution of issues
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
  • Retaining and growing the value of Aviation accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience
  • 2+ years of consulting or project management experience
  • 1+ year experience in a customer-facing role

Skills

Required:Customer relationship managementCommunication

Benefits

  • Long-term incentives, including company stock or long-term cash awards
  • Potential discretionary bonuses
  • Employee stock purchase plan
  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • Various discounts and perks
  • Paid time off (3 weeks of vacation)
  • 10+ paid holidays per year
  • Paid sick time (Washington State)
  • Company shuttles from select Seattle locations to SpaceX Redmond office
Last updated Jul 8, 2026. Interested? Apply on the company site.

About SpaceX

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