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Starlink Account Lead (State & Local Government)

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CA$90k - $125kfull-timePosted 7mo ago

About the role

Leader on the Starlink Enterprise Accounts team responsible for developing and managing a team that delights Starlink enterprise customers at scale, managing enterprise contracts to drive revenue, and collaborating cross-functionally to enable large enterprises to manage Starlink with reduced human intervention.

Responsibilities

  • Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues; Building relationships to identify requirements and manage expectations; Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business; Retaining and growing the value of accounts
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
  • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 3+ years of professional business development, operations, engineering, or account management experience
  • 2+ years of experience in account management, customer success, or business operations
  • 1+ years of experience working with government customers

Skills

Required:Customer relationship managementCross-functional leadershipContract managementGovernment sector knowledgeStrategic program/process improvementCommunication

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • paid vacation (3 weeks)
  • 10 or more paid holidays per year
  • access to various other discounts and perks
  • employee stock purchase opportunities
  • potential eligibility for long-term incentives and discretionary bonuses
Last updated Jul 8, 2026. Interested? Apply on the company site.

About SpaceX

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