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Customer Success Manager

OpenRouter· GTM
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Hybrid (San Francisco Bay Area, California)$180k - $250kFull-timePosted 6mo ago

About the role

Customer Success Manager responsible for owning a portfolio of enterprise accounts, driving adoption, value realization, and revenue growth for OpenRouter.

Responsibilities

  • Strategy and Adoption: create plans for customers to use OpenRouter to its full potential.
  • Revenue and Outcome Ownership: lead commercial talks and expand usage across product lines.
  • Strategic & Tactical Execution: translate strategic goals to technical actions and ROI analyses.
  • Value Realization: define and track Success Criteria and ROI metrics for each customer.
  • The Feedback Loop: act as the data-focused voice of the customer for GTM, Product and Engineering, distilling learnings into roadmap priorities.

Qualifications

  • AI-Native DNA: experience at an AI-first company (LLM labs, AI infrastructure, or GenAI apps).
  • Technical Platform Expertise: background in technical SaaS or API-first platforms; comfortable with developers and product managers.
  • Revenue Focused: proven track record of owning a quota and navigating procurement and executive stakeholders to close deals.
  • Playbook Builder: ability to build scalable systems and guides for broader customer adoption.

Skills

Required:AI-driven customer successStrategic account managementTechnical SaaS / API-first fluency
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About OpenRouter

The Unified Interface For LLMs

A router for LLMs and other AI models

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